Privacy Policy
Last updated: March 1, 2026
BoxShip ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping management platform and related services.
1. Information We Collect
We collect information you provide directly to us, including: name, email address, phone number, company name, shipping addresses, and payment information when you create an account or use our services. We also collect usage data, device information, and cookies when you interact with our platform.
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our shipping management services; process transactions and send related information; send you technical notices, updates, security alerts, and support messages; respond to your comments, questions, and customer service requests; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. Information Sharing
We share your information with: shipping carriers to fulfill delivery services; payment processors to process transactions; service providers who assist in our operations; law enforcement when required by law. We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, regular security assessments, access controls, and secure data storage practices. We use industry-standard SSL/TLS encryption for all data transmissions.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Shipment data is retained for a minimum of 3 years for compliance purposes.
6. Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing of your data; request data portability; withdraw consent at any time. To exercise these rights, contact us at privacy@boxship.com.
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings. Essential cookies are required for the platform to function; analytics cookies help us improve our services.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws, including GDPR and local regulations in Saudi Arabia, UAE, and Turkey.
9. Children Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: privacy@boxship.com or write to us at: BoxShip, Riyadh, Saudi Arabia.